Frequently Asked Questions.
In order to provide you with easy access to the information that our consumers ask us most regularly, we've included a list of the most frequently asked questions below. If you can't find the information that you're looking for please contact our customer care team who will be happy to assist you.
What are our hours of operation?
- Weekdays - 9am-6pm
- Weekends - 10am-4pm
- Sanitation days - 12pm -5pm
- Selected public holidays - 11am-4pm
Where are we?
What brands do we stock?
Don't forget, you can shop by brand using the 'Brands' tab on the main navigation.
What are our product ranges?
We offer a number of product ranges which are seperated into the following product categories;
Do our products come with warranty?
What happens after warranty?
Even once your warranty period has ended, our team will work with you to get your product fixed. There is a cost for this service. View our warranty policy for full details.
Do we offer a home delivery service?
Yes. It's optional, we charge for delivery based on destination. Our delivery service can be used for products purchased either online or in store.
Can the product be delivered anywhere in Nigeria?
Yes. We offer a 72 hours nationwide delivery services leveraging on our PZ Cussons distribution network. Please note some Northern areas are currently excluded from this due to civil unrest. For more information visit our delivery page.
What delivery option is available?
CoolWorld delivery vans and courier services depending on the location.
How do I know when my product will be delivered?
Based on your requested delivery date, our customer care agents will send a pre-delivery notice. Ideally our delivery service is within 72 hours however we'll work with you to agree a convenient time to suit you within working hours.
Can I change the delivery date of my order?
Yes, if you call our customer care team and provide 1 working days notice ahead of the scheduled delivery date. However we may not be able to change the delivery date where the items will be delivered by a courier service.
Do we provide installation services?
Yes. Installation services are optional and there is a charge associated. We offer a range of installation services with qualified technicians to ensure you get the best from the purchase of your product.
How can I pay?
We offer a number of ways to pay for your CoolWorld purchase
- Cash (in-store only)
- Cheque (in-store or via your bank)
- Interswitch POS terminal Credit/debit card (online only)
- E-transfer (online or in-store)
What are my Payment options?
- Full cash payments
- CoolWorld Post Dated Cheques or Buy Now, Pay Later scheme
- Bank Consumer finance
How do I keep up to date with offers, promotions and CoolWorld news?
Sign up to receive communications from CoolWorld.
What do I do if my product was wrongly delivered?
In the unlikely circumstance that there is an error with the product that has been delivered, the item should be returned in its original state (un-used) and we'll replace the item with the correct product.
What do I do if my product was delivered dented or damaged?
We are always careful with deliveries and we encourage you to check product upon delivery but in the event that you notice a dent or damager upon receipt, kindly return the product to us within 24hrs in its original state and we'll replace it for you.
What do I do if my product stops working?
We select the best products for you, however sometimes products do go wrong, we always recommend that you check the products troubleshooting guide, but if this does not help, please contact us or call our customer care team on 0700 2665 96753.