CoolWorld Terms of Sale

Last modified 21st July 2014
This page (together with our Privacy & Cookies Policy and our Terms and Conditions ) tells you information about us and the legal terms and conditions (Sale Terms) on which we sell any of the products (Products) listed on our website (site) to you.

These Sale Terms will apply to any contract between us for the sale of Products to you. Please read these Sale Terms carefully and make sure that you understand them, before ordering any Products from our site.
We may amend these Sale Terms from time to time, so would ask that you please check these Sale Terms each time you order from us to ensure you understand the terms which will apply at that time. Please note that before placing an order you will be asked to agree to the current Sale Terms.
Please click on the button marked "I Accept" during the order process if you accept the Sale Terms. If you refuse to accept these Sale Terms, you will not be able to order any Products from our site. You should print a copy of these Sale Terms for future reference.
INFORMATION ABOUT US

The website at www.coolworld.com.ng (site) is operated by PZ CoolWorld Limited. We are a Limited Liability Company registered in Nigeria under the companies and allied matters act 1990 registration number 735883 and have our registered address at 45/47 Town Planning  Way, Ilupeju Industrial Estate, Ilupeju , Lagos. Our VAT number is 112 1466 61.

ORDERS

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order for Products, we will confirm that your order has been accepted by sending an email to the email address you provide on your registration form (Acceptance Email). The Acceptance Email brings into existence a legally binding agreement between us.

Whilst every effort is made to ensure that any amendments requested to orders after they have been placed are carried out, we cannot guarantee this.
If within 48hrs we do not confirm your payment, the order shall be reversed/cancelled and you will be notified. You will be required to place another order for products desired.
 
Products.
The images of the Products and packaging on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. The Products including the packaging you receive may vary slightly from those images.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is available and we will not process your order if the Product is unavailable.
Pricing & Availability.
We take great care to ensure that prices are accurate, although all prices are subject to change prior to the agreement between us being formed.

It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, the correct prices will be applied when you select an item from the shopping list and it is added to your current basket.

All prices include VAT where appropriate.

PAYMENTS
You can pay for Products using a debit card, credit card , e- transfer or cheque.
All credit/debit card payments will be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card or bank refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
All payments (via any mode) will be confirmed before dispatch of your purchase. Once your payment is confirmed you’ll receive an order shipped email confirming shipping details of your order

DELIVERY
Please allow up to 72hours working days for home delivery. We are sorry to advise that we are unable to process orders to a P.O Box address.
All orders are processed and delivered on working days only (Monday – Friday, excluding bank public holidays). All orders require a signature upon delivery confirming that product was received in good condition. If you are not there to sign for your order, kindly make arrangement with your proxy to receive and sign on your behalf. Please note PZ CoolWorld cannot be held responsible for any loss or damage to these goods.
If we are unable to meet the estimated delivery date because of an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks) we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the Products to the address you gave to us. The Products will be your responsibility from completion of delivery.

No international delivery
Unfortunately, we do not deliver to addresses or accept orders from consumers whose address is outside of Nigeria.
Delayed delivery.
If you have not received your order please email contact our customercare.coolwolrdelectricals.com

RETURNS/REFUNDS

Unwanted products
We hope that you love your order. However, if for any reason you do not want the product, you will be required to arrange and pay for the return of the items to us, unopened and in their original packaging for a replacement within 48 hours from delivery.  Kindly send a mail to confirm receipt of products via our customercare.coolworldelectricals.com. Please ensure you obtain and retain the proof of return duly acknowledged by us.  
Damaged
Ideally products are confirmed to have been received in good condition on the delivery way bill. Thus we do not expect any returns based on damages. However if the Products you receive are damaged or faulty in any way we will advise that you contact our customer service within 48 hours and explain the problem and we will organise collection and delivery of a replacement

Refund
You are able to cancel your order for a full automatic refund within 24hours of making payment by sending a mail requesting for refund to customercare.coolwolrdelectricals.com
We will process the refund due to you as soon as possible within 14 working days from the date we received the refund request.
We will refund you on the credit/debit card or bank account that you used to pay for your order.
SUPPORT & AFTER SALES SERVICES]
No matter what you need help with, our dedicated customer service team are available to support you. You can submit to Customer Service Contact Request or customercare.coolwolrdelectricals.com or call customer care on: 0700-COOLWORLD (266596753).

OUR LIABILITY
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Sale Terms that is caused by an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks).


COMMUNICATIONS BETWEEN US
If you wish to contact us in writing (which includes email), or if any clause in these Sale Terms requires you to give us notice in writing, you can send this to us by e-mail for queries or notices relating to Products at customercare@coolworldelectricals.com or 0700COOLWOLRD. We will confirm receipt of this by contacting you in writing, normally by e-mail.

If we have to contact you or give you notice in writing, we will do so by e-mail or text message to the address and telephone number you provide to us in your order.

OTHER IMPORTANT TERMS
We may transfer our rights and obligations under these Sales Terms to another organisation, but this will not affect your rights or our obligations under these Sale Terms.

Each of the paragraphs of these Sale Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Sale Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Sale Terms are governed by the laws of the Federal republic of Nigeria