As part of our unique service proposition, Coolworld offers online customers a 72 hours delivery service in select locations*.
Our delivery service is free for orders above N150,000 free delivery within the free delivery zones only.
The Coolworld delivery service is priced based on location and the charge is not affected by the weight or number of items in your order. We aim to deliver your order within 3 working days of confirmation of your payment. Deliveries are made Monday to Friday between 9am and 5pm and on Saturday's between 10am and 5pm. Deliveries must be received and signed for by yourself or a proxy.
As part of the check-out process of purchasing a product on the CoolWorld website, you will be offered the option to have your product delivered to a location of your choice (within our selected locations). Our system will use the address information that you enter to automatically calculate the appropriate delivery charge. The delivery charge will be added to the sub-total of your order.
Once your payment has been confirmed we’ll call you to agree and confirm the delivery details of your order. You’ll then receive an email (to the email address entered as part of the payment process) confirming the delivery details associated with your order.
*Please note that this currently excludes selected Northern areas due to civil unrest in these regions.
If your order does not arrive at the agreed time, contact our Customer Service Team via email on firstname.lastname@example.org or via phone on 0700-COOLWORLD (0700266596753)
For more information on our delivery service, please visit our terms of sale page.
Collect In Store
For customers who’d prefer to collect their order at their local CoolWorld store, we offer the option to select your preferred CoolWorld store as part of the check-out process. Our collect in-store option is free of charge.
Once your payment has been confirmed, our Customer Service team will call you to notify that the order is available at your chosen store for collection.
Find out more about collect in store